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Entrant: MRM Germany, Frankfurt
Brand: Life Donor Card
Title: "Life Donor Card"
Corporate Name of Client: Mastercard
Client Companies: Mastercard, Frankfurt/petaFuel, Freising/Deutsche Apotheker- und Aerztebank, Duesseldorf
Client Global Chief Marketing Officer: Raja Rajamannar
Client Marketing Directors: Jessica Claar/Jennifer Probst/Michaela Lerchova/Simone Wiessmeyer/Marc Ockenfels
Client Head of Global Brand Marketing: Beatrice Cornacchia
Client Company Managing Director PayCenter & petaFuel: Dr. Peter Schoenweitz
Client Company Head of Marketing - petaFuel: Manuel Thoma
Client Company Product Manager - petaFuel: Maximilian Kahlert
Client Company Head of Marketing & PR Manager - petaFuel: Michelle Kuess
Client Company Head of Product and Process Management – Customer, Account & Card, Deutsche Apotheker: Stephan Paeffgen
Client Company Project Lead Marketing, Deutsche Apotheker- und Aerztebank eG: Joerg Lichtenberg
Client Company Head of Communications, Deutsche Apotheker- und Aerztebank eG: Ines Semisch
Clients: Piotr Walczewski/Ralf Monz/James Issokson/Bogdan Bochenek/Nikolaus Trzeschan/Yama Maiwand/Pierre Guillemain/Philipp Bruechert
Media Company: dentsu X, Frankfurt
PR Company: Weber Shandwick, Munich
PR Company Communications Director: Stefanie Vogl
PR Consultants: Franziska Herz/Hannah Stumpf
Agency: MRM GERMANY, Frankfurt
Agency CEO: Ulrich Saeuberlich
Agency Global CCO - McCann Worldgroup: Javier Campopiano
Agency Global Chief Creative Officer: Ronald Ng
Agency Chief Creative Officer Europe, McCann: Adrian Botan
Agency Chief Creative Officer: Martin Biela
Agency Executive Creative Directors - McCann Germany: Donovan Bryan/Sascha Dudic
Agency Executive Creative Directors - McCann: Costin Bogdan/Luca Corteggiano
Agency Creative Directors - McCann Germany: Jonathan Dennis/Erik Gonan
Agency Group Creative Director: Hendrik Frey
Agency Creative Director: Christian Endecott
Agency Group Creative Directors - McCann Worldgroup Romania: Karla Georgescu/Olivia Spanu
Agency Associate Creative Director - Copy: Dara Kleyer
Agency Associate Creative Director - Art: Mari Torres
Agency Copywriter: Polina Rudenko
Agency Senior Art Directors: Alicia Otto/Nico Koehler
Agency Art Director: Shrilakhshmi Vinod
Agency EVP Head of Design - McCann New York: Matt Van Leeuwen
Agency Senior Designers, McCann New York: Dewen Yang/Sean Dong
Agency Creative Director of Design - McCann XBC: Bhanu Arbuaratna
Agency Associate Director, Project Manager - McCann XBC: Lexi Vogler
Agency Social Media Director: Benjamin Buttkus
Agency Global Head Creative Excellence & Creative Operations - McCann Worldgroup: Maru Sokolowski
Agency Global Product Excellence Director - McCann Worldgroup: Carmen Bistrian
Agency Creative Excellence Manager, Europe & UK - McCann Worldgroup: Alice Reindlova
Agency Creative Excellence Director: Kim Young
Agency Global Head of Creative Content and Reputation - McCann Worldgroup: Ann-Christine Diaz
Agency Managing Partner - McCann: Leah Beky
Agency EVP Global Business Lead - McCann: Tom Vick
Agency President McCann XBC & Chief Client Officer - McCann North America: Veronica Bertran
Agency Strategy Director: Tobias Suppan
Agency Brand Strategist: Julian Pfaff
Agency EVP, Head of Strategy, Global Brands - McCann XBC: Oriol Bombi
Agency Account Supervisor: Suzana Mitrasinovic
Agency Account Manager: Benoit Carlens
Agency SVP, Executive Account Director - McCann XBC: Mat Cunnell
Agency Business Director - McCann: Claudine Gueriaux
Agency PR Consultant - McCann Germany: Jessica Fuchs
Production Companies: FP7/McCann Dubai, Dubai/Tony Petersen Film, Hamburg
Production Company Director: Paulo Engler
Production Companies 1st AD(s): Diego Fernandez-Cid (CW)/Roy Sebastian
Production Company Chief Creative Officer - FP7/McCann Dubai: Federico Fanti
Production Company Creative Director - FP7/McCann Dubai: Jonathan Cruz
VFX Companies: FP7/McCann Dubai, Dubai
VFX Company Producer: Sanya Sequeira
VFX Company Editor: Murilo De Paula
VFX Companies Motion Designer(s): Kaue Akimoto/Breno Amorim/Aashim Kadayikkal/Vimal Velayudhan/Vikram Ajay

Cultural Context:
Germany is a so called opt-in country. "Opt-in" means you must actively say "yes" to donate your organs. But in "opt-out" countries, everyone is automatically considered a donor unless they explicitly refuse. Leading to only 11,4 donors per million in germany compared to 53 donors per million in spain.

One big problem is trust. Germans don't trust government digital systems because they've failed often and had privacy problems. A recent example is that 58% of Germans fear their data is not secure in the electronic patient records

The Problem:
With approximately 8,260 patients awaiting transplants and average waiting times reaching 8.5 years, Germany’s fragmented and complicated registration system contributes significantly to low documentation rates (15.3%) and high family refusals (75%).

A barrier is the German central online registry. The process is very complicated, involving multiple logins, electronic passport etc. Result: 0,4 % of Germans only are registered to it. It is a broken system of complexity

The Solution:
Their comprehensive, statistical research uncovered profound insights: 84.8% explicitly favoured easier organ donor registration, and 60% specifically supported integrating donor status directly onto bank cards.

Utilising universal financial behaviours (99% card ownership, 86% daily carrying), Mastercard embedded organ donor consent into routine banking interactions, creatively and securely solving Germany’s donor shortage challenge and turning a passive financial tool into active advocacy.

Mastercard and VIMpay developed Germany’s most secure solution by embedding donor consent directly onto bank cards. Peter Schoenweitz, Managing Director of VIMpay, states, "We placed particular emphasis on data protection, meaning that as soon as the card is with the producer, we delete all relevant data."

This data-driven initiative simplified Germany’s complex registration system and securely managed sensitive health and financial information.

Mastercard has created a user friendly solution by co innovating from scratch with VIMpay, a leading fintech, validating feasibility with real customers so that now all you have to do is tick a box and sign a card – fundamentally changing the system by moving the country from an opt in to an opt out model.

The Life Donor Card showcases not only your status or wealth but also what you stand for.

The Results:
Around 50% immediate adoption rate among VIMpay customers.

Clear consumer validation from Mastercard research: 84.8% preferred simpler registration; 60% specifically supported bank-card integration.

Remarkably, 44.5% indicated willingness to switch banks for this feature, demonstrating significant brand preference growth. Significantly improved brand consideration and preference, clearly linking everyday brand experiences to powerful social outcomes.

apoBank - the leading bank for healthcare professionals with 500,000 customers, committed to launching its new Life Donor Card on June 23, 2025.

Potential scalability across approximately 178 million bank cards nationwide.